Returns

If the order unexpectedly does not meet the requirements or expectations, the order must be returned within 14 days of delivery. Before sending the items back, please send an e-mail to info@lotie.nl and mention:                                                                   

  • Name
  • Product
  • Reason

Depending on the type of product, LOTIE kids interior schedules an appointment in consultation with the customer to pick up the item or the customer returns the product by himself with the help of a parcel service.

We will inform you by email about this.

Our return address is:

LOTIE kids interior
Zinkweg 152
3262 BG Oud-Beijerland
The Netherlands

FAQ:

  • The costs of the return shipment will be for the customer.
  • The customer is responsible for their own return shipment after sending it. If a package gets lost, we cannot be held liable.
  • After receiving the items we pay the amount back within 14 days.