Terms and conditions

  1. LOTIE kids interior – Zinkweg 152 – 3262BG Oud-Beijerland

  2. VAT
    All our prices include 21% VAT and include shipping costs.

  3. Orders and payments
    For payment we send an invoice by email. Any inaccuracies in the billing must be reported by the customer directly to LOTIE kids interior, so we can correct the amount.

  4. Shipment
    Shipping within the Netherlands and Belgium is included in the sales price. Shipments to other countries are on request. Shipments are sent to the specified address via Offsizeparcel with a tracking code.

  5. Insurance
    LOTIE kids interior cannot be held responsible for damage, theft or loss of goods during shipment. If you want to insure your goods, you can indicate this at the time of purchase so that we can insure the shipment. We do everything we can to package the goods as well and safely as possible. 

  6. Right to renounce from purchasing the goods

    The consumer has the right to inform the seller that he renounces his purchase, without paying a fine and without stating a motive within 14 calendar days from the day following the delivery. The customer is requested to submit a request to LOTIE kids interior for returning the item by emailing to info@lotie.nl. LOTIE kids interior then schedules an appointment in consultation with the customer to pick up the item. If the customer is not present at the agreed time, the additional costs are for the customer. The article must be returned to the parcel service in its original condition and packaging, with all accessories supplied with it, and instructions for use. If the returned product is in any way diminished in value, LOTIE kids interior reserves the right to hold the customer liable and to claim compensation for any depreciation of the goods resulting from the use of the goods by the customer who goes beyond what is necessary to determine the nature, characteristics and operation of the goods. All returned items are carefully examined. The starting point is that the consumer may only inspect the article as he should in a store. When an item has been damaged by the use of the customer, this will be charged to the customer. The buyer must return the product to the seller in original condition, unused, undamaged, with all original labels and in original packaging, within 14 calendar days. The seller undertakes to repay the purchase amount of the product (excluding the return costs of € 50) paid by the buyer within 30 days of receipt of the product. In case of incorrect return in accordance with the above, LOTIE kids interior will not be obliged to pay any amount and the product remains the property of the buyer. The buyer can then collect it from the seller within 14 days or at the express request of the buyer and be returned to the buyer at his expense. The risk of returning the product and the cost of returning it are borne exclusively by the buyer. 

  7. Exchange and return

    You have a 14-day reflection period after receiving your product. When exchanging we collect the return item for free. Items purchased through the LOTIE kids interior web shop can be exchanged within a period of 14 days, after the first day of delivery, provided that the product is unused, undamaged and has all original labels. For all additional information see article 4. We also ask you to inform us within 5 working days that you wish to exchange a product. The costs and risk for returning the products are borne exclusively by the buyer. We reserve the right to refuse an exchange if we suspect that the product has been damaged by the customer, has already been used or if the reasons are unfounded. Promotional products cannot be exchanged or returned. 

  8. Complaints

    We try to describe and clarify the offered articles as accurately as possible on the basis of photos. If typing errors occur (material errors, mistakes), this is based on a human, involuntary error and no rights can be derived from this. Colors in the photos may also differ slightly from the real colors. Settings and quality of your screen can have an influence on this, as well as the incidence of light. We cannot accept exchanges based on color deviations. If you are unsure about a specific product or would like further information, you can always contact us for more information. We also reserve the right to adjust our prices. We also make every effort to check our products as closely as possible for any errors or defects. We do our utmost to prevent, remedy and resolve any complaints. We cannot be held liable for injuries or damage resulting from the use of our products. 

  9. Guarantee

    As imposed by the legal provisions, our products also have a legal warranty. If a product does not comply with the agreement, the buyer must inform the seller thereof within 7 days of delivery. The possible compensation for this can never exceed the invoiced / paid amount to the buyer. Normal or normal wear and tear, accidental or deliberate changes made by the buyer to the product, inability to present an invoice or valid proof of payment and various omissions are express, but not limited to, exceptions to the aforementioned warranty system. 

  10. Privacy

    Our customers’ data is not passed on to third parties. LOTIE kids interior may use this information to promote its products and services. The participant has the right to inspect the data relating to him / her and can request the correction or the deletion thereof by sending an e-mail to info@lotie.nl. 

  11. Property right

    No information or photos from our site may be copied or used without our explicit permission.

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